Privacy Policy for
8vk Bangladesh

Data We Collect

8vk collects personal data through several channels — directly from you during registration and account use, automatically through your device and browser, and in limited cases from trusted third-party verification providers.

1.1 Data You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you provide personal data directly to 8vk. The categories of data collected through these interactions include:

1.2 Data Collected Automatically

When you visit or use the 8vk platform, certain technical data is collected automatically by our systems. This data is used for security monitoring, fraud prevention, and platform performance optimisation:

• Device data: Device type, operating system, browser type and version, screen resolution.
• Network data: IP address, approximate geographic location derived from IP, internet service provider.
• Usage data: Pages visited, games played, bets placed, session duration, login timestamps.
• Cookie data: Session identifiers, preference flags, security tokens. See Section 4 (Cookies) for full details.

1.3 Data from Third Parties

In limited circumstances, 8vk may receive personal data about you from trusted third-party sources. This occurs primarily in the context of identity verification, fraud screening, and payment processing. Third-party providers who supply data to 8vk are bound by strict data processing agreements and may not use your data for any purpose beyond the specific service they provide to 8vk.

How We Use Your Data

8vk processes your personal data only for clearly defined purposes, each of which has a corresponding lawful basis. We do not use your data in ways that are incompatible with the purposes described below.

The following table sets out the primary purposes for which 8vk uses personal data, along with the lawful basis for each processing activity:

Marketing Communications

8vk will only send you promotional emails or push notifications if you have actively opted in to receive them during account registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in the account dashboard or by contacting 8vk support via live chat. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

Automated Decision-Making

8vk may use automated processes to flag accounts for fraud review, responsible gaming intervention, or KYC verification follow-up. Where an automated process produces a decision that significantly affects your account (for example, a temporary suspension pending review), you have the right to request human review of that decision by contacting 8vk support.

Data Sharing & Third Parties

8vk does not sell or rent your personal data. We share data with third parties only where it is necessary to operate the platform, comply with legal obligations, or protect against fraud and abuse.

Categories of Third Parties

8vk may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to binding data processing agreements:

• Payment processors: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) receive the minimum financial data necessary to execute deposit and withdrawal transactions. These providers are not permitted to use your data for their own marketing purposes.
• Identity verification providers: Third-party KYC and age-verification services receive identity documents and identity data to confirm that players meet 8vk's age and eligibility requirements. All such providers are bound by confidentiality obligations.
• Game studios and content providers: When you play games on 8vk, basic session data (such as a pseudonymous player identifier and bet amounts) may be shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for game integrity and RNG audit purposes. These providers do not receive your name, contact details, or financial account data.
• Fraud and security providers: Anti-fraud and cybersecurity service providers may receive network and usage data to help detect and prevent malicious activity on the 8vk platform.
• Legal and regulatory authorities: Where required by applicable law or in response to a valid legal process, 8vk may disclose personal data to law enforcement, anti-money laundering authorities, or other regulatory bodies. 8vk will notify affected players of such disclosures where legally permitted to do so.

International Transfers

Some of the third parties described above may be located outside Bangladesh. Where personal data is transferred internationally, 8vk takes steps to ensure that appropriate safeguards are in place, including contractual protections, to maintain the same standard of data protection that applies to data processed within Bangladesh.

Cookies & Tracking Technologies

8vk uses cookies and similar technologies to keep your session secure, remember your preferences, and monitor platform performance. We do not use third-party advertising cookies to track your activity across other websites.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, maintain your session state, and store lightweight preference data. Cookies cannot execute code, install software, or access other files on your device.

Cookies Used by 8vk

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly. You may disable functional and performance cookies at any time through your browser settings. Please note that disabling certain cookies may affect the quality of your experience on 8vk — for example, your display preferences may not be saved between sessions. Most modern browsers (Chrome, Firefox, Safari, Edge) provide cookie management controls in their privacy or settings menus.

Data Security

8vk applies a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. No system is completely immune to risk, but we take every reasonable technical and organisational measure to safeguard your information.

Technical Measures

• SSL/TLS encryption: All data transmitted between your device and 8vk servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser address bar when using the platform.
• At-rest encryption: Sensitive data fields — including passwords (stored as salted hashes), payment identifiers, and identity document images — are encrypted at rest using AES-256 or equivalent standards.
• OTP verification: 8vk supports one-time password (OTP) authentication for logins and withdrawals. We strongly encourage all players to enable OTP in their account security settings.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Staff who can access personal data receive regular data protection training.
• Intrusion detection: 8vk operates continuous monitoring systems that flag unusual access patterns, including high-volume login attempts, unexpected geographic access, and abnormal transaction patterns.

Your Responsibilities

Data security is a shared responsibility. You play an important role in keeping your 8vk account secure by:

• Using a strong, unique password that you do not reuse on other services;
• Enabling OTP verification for your account;
• Never sharing your login credentials with any third party;
• Logging out of your account when using shared or public devices;
• Reporting any suspected unauthorised access to 8vk support immediately via live chat.

Data Breach Response

In the event of a personal data breach that poses a risk to player rights, 8vk will take immediate steps to contain the breach, assess the impact, and notify affected players as promptly as practicable. Notifications will be sent to the email address registered on your 8vk account and, where appropriate, communicated through in-platform notifications.

Data Retention

8vk retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy and to comply with applicable legal and regulatory obligations. When data is no longer needed, it is securely deleted or irreversibly anonymised.

Retention Periods

When a player requests voluntary account closure, 8vk will cease active processing of that player's personal data immediately. Data retained beyond account closure is held in restricted-access archive storage and is accessible only for the specific purposes described in the table above.

Your Privacy Rights

As a player on the 8vk platform, you hold a number of rights over your personal data. 8vk is committed to honouring these rights and making the process of exercising them as straightforward as possible.

The following rights are available to all 8vk players:

• Right of access: You may request a copy of all personal data that 8vk holds about you. We will provide this information within a reasonable timeframe, typically within 30 days of a verified request.
• Right to rectification: If any personal data held by 8vk is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections (such as updating your contact number) can be made directly through your account settings dashboard.
• Right to erasure: You may request that 8vk delete your personal data. This right is subject to exceptions where data must be retained for legal compliance — for example, KYC records and transaction data held under anti-money laundering regulations. Where full deletion is not possible, we will explain the specific legal basis for retaining each category of data.
• Right to restrict processing: You may request that 8vk restrict processing of your personal data in certain circumstances, for example while a rectification request is under review.
• Right to data portability: You may request that 8vk provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible.
• Right to withdraw consent: Where 8vk processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object to automated decisions: Where a significant decision affecting your account has been made by an automated system, you have the right to request human review of that decision.

How to Exercise Your Rights

To exercise any of the rights listed above, please contact the 8vk support team via the 24/7 live chat available on the platform, or by emailing [email protected] (plain text — not a clickable link). We may need to verify your identity before processing your request to ensure that personal data is not disclosed to or altered by an unauthorised party. Requests are handled free of charge unless they are manifestly unfounded or excessive.

Policy Updates & Contact

8vk reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. We encourage all players to check this page regularly.

How We Notify You of Changes

When material changes are made to this Privacy Policy — changes that significantly affect how we collect, use, or share your personal data — we will notify registered players by email to the address on their 8vk account and by displaying a prominent notice on the platform for a minimum of 14 days following the update. The "Effective" date at the top of this page will be updated to reflect when the latest version came into force.

Where a change requires your active consent (for example, if we introduce a new category of data processing that requires consent as its lawful basis), we will request your explicit opt-in before that processing begins. Continued use of the 8vk platform following notification of a non-consent-based change constitutes acceptance of the revised Privacy Policy.

Contact the 8vk Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8vk handles your personal data, please contact us through the following channels:

• Live chat: Available 24/7 in English through the 8vk platform dashboard. This is the fastest way to reach our support team for privacy queries.
• Email: [email protected] (plain text — not a clickable link). Include "Privacy Request" in your subject line for faster routing.

Response times may vary depending on request volume, but we aim to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).